This Privacy Policy explains how Anamala Handlooms collects, uses, stores, and shares information when you use our website or purchase our handloom products.
1. Information We Collect
- Name, mobile number, email address, billing address, and delivery address.
- Order details and information needed to provide customer support.
- Payment-related information required to process a transaction.
- Information you provide when contacting us or submitting a replacement request.
- Website usage information, such as device, browser, pages visited, and basic technical information, where applicable.
2. How We Use Your Information
- To process, confirm, and deliver orders.
- To send order confirmations, delivery updates, and other service-related communications.
- To process payments through authorized payment providers.
- To respond to customer enquiries and handle replacement requests.
- To improve our products, website, services, and customer experience.
- To prevent fraud, misuse, and unauthorized activity.
- To maintain business, accounting, and legal records where required.
- To send marketing or promotional communications where you have provided the required consent or where permitted by applicable law.
3. Payment Information
- Payments may be processed through third-party payment providers.
- These providers may handle payment information under their own privacy and security policies.
- Anamala Handlooms does not intentionally store complete debit card, credit card, or banking credentials.
4. When We Share Information
- We may share only the information reasonably necessary with payment gateways, courier and delivery partners, website or hosting providers, technology providers, analytics services, and customer support providers.
- We may disclose information when required by applicable law, regulation, court order, or government authority.
5. Cookies and Similar Technologies
- Our website may use cookies and similar technologies to support website functionality, shopping features, preferences, traffic measurement, performance, and marketing measurement.
- You can control cookies through your browser settings. Disabling some cookies may affect certain website functions.
6. Marketing Communications
- Where permitted and where required, we may send information about handloom products, offers, collections, and website updates if you have opted in.
- You can request to stop marketing communications by using an available unsubscribe option or contacting Anamala Handlooms.
7. Data Security
- We use reasonable technical and organizational measures to protect personal information.
- However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
- We keep personal information only for as long as reasonably necessary for order fulfilment, customer support, business records, and legal or regulatory requirements.
- When information is no longer required, we take reasonable steps to delete it or securely dispose of it, subject to any legal retention requirements.
9. Your Privacy Rights
- Depending on applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion of certain information, or withdrawal of consent where consent is the basis for processing.
- You can contact Anamala Handlooms to make a privacy-related request.
10. Children’s Privacy
- The website is not intended to knowingly collect personal information from children without appropriate consent where required by law.
11. Third-Party Websites and Services
- Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
- Anamala Handlooms is not responsible for the privacy practices of third-party websites or services. Please review their respective privacy policies.
12. Changes to This Privacy Policy
- Anamala Handlooms may update this Privacy Policy from time to time.
- Any updated version will be published on the website with a revised Last Updated date.
Contact Us
Anamala Handlooms
Address: Anamala Handlooms, Near Kattululam, Thiruvilwamala Thrissur Dist, Kerala – 680588
Email: weaving@anamalahandlooms.com
Phone: +91 94464 85823