Terms and condition

These Terms & Conditions explain the rules for using the Anamala Handlooms website and purchasing our
handloom products. By using the website or placing an order, you agree to these terms.

1. About Our Products

Anamala Handlooms offers handloom products through its website.
Because our products are handloom-made, small natural differences in colour, texture, weave, finish,
or appearance may occur. These are normal characteristics of handloom products and are not
necessarily defects.

2. Product Information

We make reasonable efforts to provide accurate product photographs, descriptions, colours, measurements, and other details.
Colours may look slightly different depending on your screen, device, display settings, or lighting.
Measurements and weights may have minor variations because of the handmade nature of the products.

3. Prices

Prices are shown in Indian Rupees (INR), unless stated otherwise.
Prices may change from time to time. A confirmed order will not be affected by a later price change.
Any applicable taxes, shipping charges, or other charges will be shown during the purchase process.

4. Orders

Please provide accurate name, phone number, email address, and delivery details when placing an order.
An order confirmation will be provided after an order is placed.
Anamala Handlooms may cancel an order if a product is unavailable, there is an error in price or
product information, the information provided is incomplete or incorrect, an order appears unauthorized
or fraudulent, or delivery is not possible.
If Anamala Handlooms cancels an order after payment has been received, any applicable amount will be returned through the original or appropriate payment method within 7 days.

5. Payment

Payment methods available on the website may include payment gateway, card, UPI, or other supported methods.
Payments may be processed by authorized third-party payment providers.
Anamala Handlooms does not normally store complete card, UPI, or banking credentials.

6. Shipping & Delivery

We make reasonable efforts to dispatch orders within 7 business days from the date of order confirmation.
Delivery time may vary depending on destination, courier operations, weather, holidays, and other circumstances outside our control.
Once an order has been handed over to the courier or delivery partner, delays caused by the courier or delivery partner are outside the control of Anamala Handlooms. Anamala Handlooms is not responsible for delays caused by the courier after handover.
Customers are responsible for providing correct delivery and contact details.

7. Returns & Replacement Policy

Replacement & Return Policy

Last Updated: 02-10-2026

At Anamala Handlooms, we carefully check our handloom products before dispatch. Since our products
are handled and packed with care, we offer replacement only under the conditions mentioned below.

1. Replacement Only – No Refund

We provide replacement for eligible products only. We do not offer refunds for purchased products.

2. Unboxing Video is Required

Customers are required to record a clear, continuous video while opening the package.

The video should clearly show:

The sealed package before opening.
The package being opened.
The product received.
The product and its details after opening.

This video may be required to verify and approve a replacement request.

3. Wrong Product Received

If you receive a product that is different from the product you ordered, you are eligible to request a replacement.

Please contact us within 2 days of receiving the order and share the required details along with the unboxing video. Replacement requests received after 2 days may not be accepted.

4. Replacement Process

Once we receive and verify the replacement request, we will process the replacement if it meets our policy
requirements.

Approved replacements will be processed within 7 business days.

The delivery time for the replacement may vary depending on the courier or delivery partner.

5. Courier Delays

Once the replacement or original order has been handed over to the courier or delivery partner, any delay in delivery is the responsibility of the courier service.

Anamala Handlooms will not be responsible for delays caused by the courier or delivery partner after the shipment has been handed over to them.

6. Important Note

Customers are advised to keep the packaging and product in the condition in which they were received
until the replacement request has been reviewed.

Replacement requests may be declined if the required unboxing video or other necessary information is
not provided.

7. Contact Us

For replacement-related queries, please contact us:

Anamala Handlooms

Email: weaving@anamalahandlooms.com

Phone: +91 94464 85823

8. Order Cancellation

Cancellation may be possible only before the order has been processed or shipped.
Once an order has been shipped, cancellation may not be possible.
Please contact Anamala Handlooms as soon as possible if you need to request a cancellation.

9. Intellectual Property

The website content, including photographs, product descriptions, logo, graphics, videos, text, and designs, belongs to Anamala Handlooms or the respective content owners.
Website content may not be copied, reproduced, modified, or used commercially without prior permission.

10. Use of the Website

You must not use the website for unlawful activities, unauthorized access, harmful software, misuse of payment systems, or any activity that may damage or disrupt the website.
You must not use Anamala Handlooms’ images, content, or branding without permission.

11. Third-Party Services

We may use third-party services such as payment gateways, courier services, website technology providers, analytics services, and social media platforms.
These services may have their own terms and privacy policies, which may apply to your use of those services.

12. Website Availability

We try to keep the website available and working properly, but temporary interruptions may occur because of maintenance, technical issues, updates, or circumstances beyond our control.

13. Changes to These Terms

Anamala Handlooms may update these Terms & Conditions when necessary.
Any updated version will be published on the website with a revised Last Updated date.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of India.
Any dispute will be subject to the applicable courts or legal authorities having jurisdiction over the business, subject to applicable consumer-protection laws.

Contact Us

Anamala Handlooms
Address: Anamala Handlooms, Near Kattululam, Thiruvilwamala Thrissur Dist, Kerala – 680588
Email: weaving@anamalahandlooms.com
Phone: +91 94464 85823